Full Refund Guarantee on all our Sex Dolls

We are so confident in our products that we Guaratee that: 

  • Authenticity Assured: All our sex dolls are 100% authentic. We are verified and official vendors for most major sex doll manufacturers, authorized to supply sex dolls worldwide.
  • New and Perfect Condition: Every sex doll arrives in their new and prestine original condition, fully functional, and exactly as described on our website.
  • Quality You Can Trust: At AnyLoveDoll, we are 100% confident in our products. We have a thorough quality control procedure and inspect every sex doll. That's why we consistently receive positive feedback from our satisfied customers.

Your Confidence, Our Priority

To ensure your peace of mind, we offer a full money-back guarantee on all sex doll orders. If your doll arrives damaged or significantly misdescribed, we will provide a replacement or a refund if a replacement is not possible. It’s that simple.

Our Commitment to Support

We ask our customers to collaborate with our support team in diagnosing any issues by providing videos, photos, and additional information. In some cases, you may be asked to perform minor fixes with our guidance before a replacement is offered.

Feel confident when shopping at AnyLoveDoll, knowing we stand behind our products and are here to support you every step of the way.

 

How Does the Money-Back Guarantee Work?

When your sex doll arrives, it's important to inspect it thoroughly for any damages or imperfections before using it. In the exceptional case that you can detect some visuable signs of damage, you must take photos of the love doll and of its packaging as you are unboxing it.

If there were to be any damage or issues, please get in contact with us immediately. 

When reporting an issue, please provide detailed information about the problem and include clear photos or videos.

 

What if I've already used my sex doll? Am I still covered then?

Our friendly and understanding customer service team will always strive to resolve any issues you may have with your sex doll. However, due to strict laws and regulations regarding "used" sex toys, your doll must be in its original package and not have been used to qualify for a money-back guarantee.

If the doll has already been used, you can contact us, and we will do our best to find a solution and assit you to the best of our capabilities. Your satisfaction is our priority, and we are here to help.

 

 What is Not Covered Under the Money-Back Guarantee?


Our money-back guarantee does not cover minor imperfections. These are considered normal and part of the unique charm of each doll. Minor imperfections include:

  • Skin blemishes, scratches, marks, compression marks, dents, and micro-cuts.
  • Slight variations in the skin's surface caused by the manufacturing process, such as injection sites and seam lines.
  • Loose or missing fingernails/toenails and eyelashes.
  • Minor discrepancies and inconsistencies with facial and body makeup.


We refer to these minor imperfections as "birthmarks" that make your doll unique. They are not considered defects.

Other Specific Exclusions

  • Courier/Transport Damage: Minor skin damage caused during transit, such as slight cuts or abrasions, which can be easily repaired with our assistance and provided tools.
  • Loose Fingernails/Toenails: If they become loose during transit, simply remove and re-apply them using nail glue, as detailed on our cleaning & maintenance page. 
  • Loose Eyelashes: Follow the instructions on our cleaning & maintenance page [here](#) to re-apply them.
  • Hand-Made Variations: Each doll is hand-made, including the semi-permanent makeup application. Minor discrepancies are expected, making every doll slightly unique. Photos of your doll will be sent to you before shipping. Any issues noticed in these photos should be flagged at this stage. We cannot be responsible for issues not reported during the approval process, such as incorrect hair or eye color, or unverified upgrades like gel breasts.
  • Electrical Upgrades: We cannot offer a warranty on many electrical upgrades. However, we may advise on repairs or offer refunds depending on the manufacturer and the fault's nature. You may need to troubleshoot and provide videos for resolution.
  • -User Damage: Damage caused by mishandling or negligence, such as hyperextension of limbs, tears, dragging feet, or snapping fingers are not covered. We will review the doll and evaluate the damage based on the provided information, with the final decision made at our discretion.
  • Customized Dolls: Dolls with specific requests or custom requirements (e.g., skin color, nipple size, vagina color) are made to order. We will discuss returning and refunding these dolls if you are not satisfied, but a full refund cannot be guaranteed. Each case will be considered individually.


For more information, please refer to our Terms & Conditions and our Returns & Refunds policy.