Shipping Policy
Complimentary Free Shipping
We are pleased to offer complimentary shipping for all our sex dolls to the US, Canada, Europe, and other selected regions. Get your sex doll delivered for free, without any hidden fees. To facilitate an efficient delivery, we maintain warehouses in the United States, Germany, and the UK.
Order Processing:
The processing time for orders may vary based on customization options and the current order volume. Typically, orders are processed within 3 to 7 business days. Orders that include AI Sex Robots may require additional processing time, ranging from 8 to 12 business days, due to the necessary comprehensive quality checks on hardware, software, and sensors.
Shipping Timeline:
- United States & Canada: 3 - 9 business days
- European Union & United Kingdom: 8 - 12 business days
- Australia: 3 - 9 business days
- Mexico: 8 - 12 business days
- Russia: 7 - 17 business days
- Rest of the world: 8 - 20 business days
Tracking Your Order:
Once your order is shipped, you will receive an email with your tracking information from one of our logistics partners so that you can see where your parcel is at all times:
Order Confirmation:
You will receive an immediate confirmation email upon placing your order. This email serves to confirm receipt of your order and authorization of your payment. We meticulously review each order to ensure accuracy and completeness. Should there be any issues or missing items, we will contact you before proceeding.
Privacy and Discretion:
Your privacy is paramount. All orders are shipped in plain packaging with a discreet external label to not reveal it's contents. For international shipments, items are described as "mannequin" to ensure privacy through customs. We understand the importance of discretion.
If you prefer for your parcel not to be delivered to your home, we offer the possibility to ship your order to a UPS store in the US, or a DHL store internationally, for you to pick up your parcel when it is most convenient.
Legal Requirements:
At checkout, please ensure to provide your full legal name as required for shipping and customs purposes.
Import Taxes:
For orders shipped outside the USA, please be aware that import taxes may apply upon delivery. These taxes are mandated by the recipient country and are the responsibility of the buyer. We apologize for any inconvenience and appreciate your understanding that these requirements are beyond our control.